SHIPPING

The time I need to prepare an order for shipping varies. Most of my items are ready-to-ship, thus will be shipped within 1-2 business days after order is placed.  Customised/personalised items will take a little longer (please see item descriptions for further detail).

 

Estimated shipping times

Australia, New Zealand and Oceania: 3-12 business days

North America: 8-20 business days

Europe: 10-30 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping company.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

RETURNS

I will accept returns if item is damaged.  However, every item shipped out has been made & packaged with utmost care to ensure no damage.  Please contact me in regards to a return issue within 7 days of receipt.  You might then be asked to return the item for a replacement or refund. Any return postage fees will be your responsibility as the buyer. Once I have received the returned item in its original condition, I will issue a refund.

I am unable to replace/refund items lost or damaged in transit as it is out of my control. There is also no return/refund if you change your mind.   

 

EXCHANGES AND CANCELLATIONS

I do not accept exchanges and/or cancellations - all orders placed are final.  Do contact me if you have any problems with your order.

 

WHOLESALE?

Yes I sell wholesale! Most items in my shop are available for wholesale with a minimum order.

Let's talk - whimsymilieu@gmail.com
Looking forward to hearing from you! :)

 

GIFT-WRAPPING

Is this going to be a gift for someone? Let me know in the note/message at checkout and I can include a written note in the packaging.

 

MORE QUESTIONS?

Contact me here!